Orders are dispatched within 14 to 21 working days of payment. After dispatch the courier usually takes 2 to 7 working days, depending on your PIN code, and you get the tracking link the day the parcel leaves us.
Delivery
- Every order is dispatched within 14 to 21 working days of payment, including models we import to order. Courier transit is on top of that: usually 2 to 7 working days, depending on your PIN code. We do not promise a delivery date.
- Orders are dispatched from Bengaluru.
- Shipping is a flat ₹379 anywhere in India, shown at checkout before you pay.
- You get a tracking link on WhatsApp and by email as soon as the parcel leaves us.
- Large or heavy items — stands, cases, lighting kits — travel by surface courier and need a signature on delivery.
Price-on-request and Pro Desk items
Items that are not priced on the site are quoted. The quote carries the price and the lead time for that model, and you see both before you pay.
Imported to order
Some items are not held in stock in India and are imported against your order. We order it in for you only after your payment, and the item is dispatched within the same 14 to 21 working days. Every product page shows "Sourced to order · dispatched in 14–21 working days" before you pay. Like every order, it can be cancelled within 24 hours of payment, or later if it has not been dispatched within 21 working days of payment.
Batteries and power
Lithium battery packs follow carrier rules: packs up to 100 Wh can travel by air, larger packs move by surface courier. We ship a pack the way the carrier will accept it.
GST and invoicing
- Every order is invoiced by Onewrk Marketing & Design Services Pvt Ltd, GSTIN 29AAECO6995M1ZF, with GST and HSN codes on the invoice.
- Prices on the site are in Indian rupees and include GST.
- Quoted and Pro Desk orders are paid against the same GST tax invoice, by bank transfer or an online payment link.
Damaged in transit
Do not sign for a carton that is visibly damaged. If you find damage after opening, tell us within 48 hours of delivery with photos of the carton and of the unit so we can raise it with the courier and the brand. Faulty, wrong or incomplete items reported within 7 days of delivery are replaced or refunded — see Warranty and returns.