Every product is genuine and carries the manufacturer's India warranty for that model. OneProGear is your first point of contact — we coordinate the claim with the brand's service network so you are not chasing it yourself.
7-day replacement for faulty or wrong items
If what you receive is faulty on arrival, the wrong item, or missing parts, tell us within 7 days of delivery. We arrange the pickup at our cost and send a replacement; if a replacement is not available, we refund you in full.
- Keep the original box, accessories, manuals and invoice; the serial number on the unit must match the invoice.
- Do not ship anything back yourself — we book the courier pickup from your address.
- No restocking fee and no return-shipping charge for an eligible return.
Damaged in transit
Do not sign for a carton that is visibly damaged. If you find damage after opening, tell us within 48 hours of delivery with photographs of the carton and of the unit; it is then handled as a faulty item above.
No change-of-mind returns
Everything is sourced to order for you, so we do not accept returns or exchanges for a change of mind, a wrong choice of model, or an item that works as described — opened or unopened. Check compatibility before you order; we are happy to confirm it on WhatsApp first.
After 7 days: manufacturer's warranty
A fault that appears after the 7 days is covered by the manufacturer's India warranty for that model. We are your first point of contact: we raise the claim with the brand's service network, arrange the pickup and follow it up. Repair or replacement then runs to the brand's terms and timelines, which we tell you when the claim is logged.
Not covered
- Custom-cut cable and software licences
- Consumables and expendables once opened — tape, gels, batteries
- Damage from misuse, power surges, liquid or a fall, and repairs done outside the brand's service network
How to raise a return or a claim
Send us four things:
- the invoice number
- the serial number on the unit
- what is wrong, in a sentence
- two photos: the unit, and the fault
WhatsApp +91 96795 13231 or email hello@oneprogear.com. We confirm whether it qualifies, book the pickup and tell you where the unit goes next.
Refunds and cancellations
Refunds are initiated within 2 working days and go back to the original payment method. You can cancel any order within 24 hours of payment, or later if it has not been dispatched within 21 working days of payment. The full terms are in the refund policy.
Anything unclear, ask us first: Contact.