Refund policy

Refund and return policy

Onewrk Marketing & Design Services Pvt Ltd, Pranaav Radha Krishna Tranquil, 67 Krishna Rajendra Road, Gandhi Bazaar, Basavanagudi, Bengaluru, Karnataka 560004, India, trading as OneProGear. The same terms are on the Warranty and returns page.

7-day replacement for faulty or wrong items

If what you receive is faulty on arrival, the wrong item, or missing parts, tell us within 7 days of delivery. We arrange the pickup at our cost and send a replacement; if a replacement is not available, we refund you in full.

Keep the original box, accessories, manuals and invoice; the serial number on the unit must match the invoice.
Do not ship anything back yourself — we book the courier pickup from your address.
No restocking fee and no return-shipping charge for an eligible return.

Damaged in transit

Do not sign for a carton that is visibly damaged. If you find damage after opening, tell us within 48 hours of delivery with photographs of the carton and of the unit; it is then handled as a faulty item above.

No change-of-mind returns

Everything is sourced to order for you, so we do not accept returns or exchanges for a change of mind, a wrong choice of model, or an item that works as described — opened or unopened. Check compatibility before you order; we are happy to confirm it on WhatsApp first.

After 7 days: manufacturer's warranty

A fault that appears after the 7 days is covered by the manufacturer's India warranty for that model. We are your first point of contact: we raise the claim with the brand's service network, arrange the pickup and follow it up. Repair or replacement then runs to the brand's terms and timelines, which we tell you when the claim is logged.

Not covered

Custom-cut cable and software licences
Consumables and expendables once opened — tape, gels, batteries
Damage from misuse, power surges, liquid or a fall, and repairs done outside the brand's service network

How to start a return or a claim

Send us the invoice number, the serial number on the unit, one sentence on what is wrong and two photographs — the unit and the fault. WhatsApp +91 96795 13231 or email hello@oneprogear.com. We confirm whether it qualifies and book the pickup.

Cancellations

Within 24 hours of payment: message us and we cancel the order and refund you in full.
After 24 hours the order has been placed with our supplier and cannot be cancelled.
Late dispatch: if your order has not been dispatched within 21 working days of payment, you can cancel it for a full refund.
If we cannot supply an item (the supplier cannot deliver it, or the model is discontinued), we tell you and refund it in full. We never substitute another model without your agreement.

Refunds

We initiate every refund within 2 working days — of the cancellation, of telling you we cannot supply, or of the returned item reaching us and passing the check. It goes back to the original payment method; card and UPI refunds usually reach you within 5 to 7 working days after that, depending on your bank. Orders paid by bank transfer against a GST tax invoice are refunded by bank transfer against a credit note.